WAHAB KABIRAT TEMITOPE
Customer Service & Sales Professional
Ajah, NG.About
Results-driven sales and customer service professional with a proven track record in lead generation, client relationship management, and problem-solving. Adept at leveraging strong communication and empathetic approaches to enhance customer satisfaction, drive sales growth, and optimize operational efficiency. Eager to apply expertise in a dynamic customer-facing role, contributing to revenue objectives and fostering lasting client loyalty.
Work
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Summary
Managed comprehensive customer interactions and operational processes to deliver world-class service and drive sales growth within a dynamic recreational environment.
Highlights
Delivered world-class customer experiences to walk-in clients, consistently achieving high satisfaction rates and fostering positive brand perception.
Maximized sales opportunities by effectively upselling and cross-selling additional products and services, contributing to revenue growth.
Streamlined customer order, payment, and return processes, ensuring accuracy and efficiency in transactions.
Resolved customer inquiries and complaints across phone, email, SMS, and chat platforms with professionalism and speed, enhancing service delivery.
Collaborated cross-functionally with other departments to ensure timely problem resolution, improving overall operational flow and customer satisfaction.
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Summary
Managed client assessment and loan collection processes to ensure financial recovery and maintain portfolio health for a microfinance institution.
Highlights
Conducted thorough business and environmental assessments for prospective clients, informing sound lending decisions.
Achieved high loan collection rates by actively managing disbursed loans and ensuring timely repayment.
Processed and uploaded client assessment forms onto the company's website, maintaining accurate and accessible records.
Facilitated seamless client onboarding by meticulously gathering and verifying prospective client details.
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Summary
Provided comprehensive customer support and conducted proactive outreach to manage loan accounts and promote services for a microfinance company.
Highlights
Resolved diverse customer issues and provided effective solutions, enhancing client satisfaction and retention.
Initiated proactive outreach to customers with overdue loans, successfully recovering outstanding payments and mitigating financial risk.
Engaged active clients to inform them about ongoing promotions, contributing to increased product adoption and sales.
Managed high volumes of inbound and outbound calls, maintaining professional communication standards.
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Summary
Provided critical customer and administrative support, enhancing operational efficiency and maintaining accurate records for a system solutions provider.
Highlights
Provided primary customer support to internal and external clients, clarifying issues and determining root causes to resolve product or service complaints.
Maintained accurate customer records by updating account information, contributing to data integrity and service continuity.
Generated comprehensive reports and prepared presentations in Word and PowerPoint, supporting data-driven decision-making.
Processed customer adjustments and provided financial advice, ensuring accurate account maintenance and customer satisfaction.
Analyzed collected customer information to produce product and service reports, informing strategic improvements.
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Summary
Managed daily store operations, inventory, and staff relations to ensure efficient sales processes and customer satisfaction.
Highlights
Managed comprehensive stock inventory, ensuring product availability and minimizing stockouts.
Maintained meticulous records of daily store activities, enhancing operational transparency and efficiency.
Coordinated timely ordering of goods and customer requests, ensuring consistent product supply.
Fostered positive staff relationships and ensured adherence to roles, contributing to a cohesive and productive work environment.
Prepared and documented necessary reports, providing critical insights for management decisions.
Awards
Best Customer Facing Staff
Awarded By
Upbeat Recreational Centre
Recognized for outstanding performance in customer interaction, problem-solving, and cultivating a positive company image.
Languages
English
Yoruba
Skills
Customer Relationship Management
CRM, Customer Service, Client Relations.
Communication
Interpersonal Communication, Active Listening, Verbal Communication, Written Communication.
Problem Solving
Issue Resolution, Conflict Resolution, Troubleshooting.
Sales & Business Development
Lead Generation, Upselling, Cross-selling, Client Acquisition, Sales Management, Promotional Campaigns.
Operational Management
Time Management, Process Optimization, Inventory Management, Order Processing, Data Entry.
Reporting & Documentation
Data Analysis, Report Generation, Microsoft Office Suite, PowerPoint, Word.
Financial Operations
Loan Collection, Credit Assessment, Payment Processing, Account Management.
References
Mariam Olatunde
Team Lead Customer Service, Upbeat Centre